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Mario: OK, sure. What can I help you with?
Mia: I need to visit the customer in Germany. It's important.
Mario: What can I do to help?
Mia: Can you send an email to the customer? Ask them when I can visit them next week. Please do this first. It's a priority and very urgent.
Mario: Right. I'll do it today.
Mia: Thanks. This next task is also important. Can you invite everyone to the next team meeting?
Mario: Yes, I will.
Mia: But first you need to book a meeting room. After that, please send everyone an email about it.
Mario: Yes, of course.
Mia: And finally, can you write a short report about our new project? I have to give a presentation to our managers next month. Please do it when you have time – sometime in the next two or three weeks. It's not too urgent.
Mario: Sure, no problem. I can do it this week.
Mia: There's no hurry. Take your time.
Listen to Mia and Mario. Decide if each phrase means the task is urgent or not urgent.
1. "There's no hurry."
2. "It's important."
3. "Take your time."
4. "Do it when you have time."
5. "Do this first."
6. "This is a priority."
Match the beginnings and endings of the phrases. There's one you don't need.
Choose a number (1-4) to put these customer-related tasks in order of priority.
Who says each line, Mia or Mario?
1) "Can you help me?"
2) "I'll do it today."
3) "Can you invite everyone to the next team meeting?"
4) "I can do it this week."
5) "There's no hurry."
Match the person with their task.
Decide if each sentence about the conversation is true or false.
1. Mia needs to visit a customer in Germany.
2. The customer visit is not important.
3. Mario needs to send an email to the customer.
4. The team meeting is next week.
5. Mario needs to book a meeting room.
6. The report is very urgent.
7. Mia needs the report for a presentation.
What does Mario need to do first? Choose a number (1-4) to put the tasks in the correct order.
Choose the correct answer for each situation.
1) The email to the customer is:
2) The team meeting is:
3) The project report is:
4) The customer visit is: