Frequently Asked Questions

We stand for equality and free pizza on Fridays... nah, kidding. "ENBB" stands for "English But Better" — our site.

Gumroad is the payment platform we use to process purchases and memberships. It handles your payment securely and delivers your files — we never see or store your card details. Visit Gumroad to learn more about how they work.

Using an established payment platform keeps your payment information secure and means we don't have to store sensitive financial data ourselves. It's standard practice for small, independent creators — Gumroad handles the transaction, and we handle the content.

Yes. Your card details go directly to Gumroad and are never seen or stored by us.

Yes — every purchase comes with a 7-day money-back guarantee, but it covers specific situations, not any reason at all:

Covered by the guarantee:

• The file doesn't open or is corrupted
• The content is genuinely different from what was described
• You paid twice, or purchased the wrong product, because something on the site was unclear or confusing

Not covered:

• You changed your mind or no longer want it
• You purchased the wrong product or paid twice due to your own mistake, unrelated to anything unclear on our end

To request a refund, contact us within 7 days of purchase through the Contact form, explaining what happened. Refunds are reviewed and approved individually — they are not automatic.

Every text and exercise is written and tested by Johny Stark, an English teacher since 2014 — not generated and published without review.

We're building the library gradually, level by level, and prioritizing quality over quantity. New Reading Packs are added regularly — check back often, or unlock ENBB Premium so every new pack is automatically included.

There's no fixed schedule — we'd rather publish something genuinely good than rush out content on a deadline. New Reading Packs go up regularly as they're finished. ENBB Premium members get every new pack automatically, so it's the easiest way to stay current without having to check back.

Currently A2 and B1-B2, with more CEFR levels (A1 through C2) being added over time.

A single Reading Pack gives you lifetime access to that one text. ENBB Premium gives you everything — every pack we've published, plus every new one we publish while you're a member — for one monthly or yearly price. Check the full comparison and pricing on the ENBB Premium page.

Yes, cancel anytime directly from Gumroad. No long-term commitment.

It's a code Gumroad sends you by email right after you purchase. Paste it on any premium page on this site to unlock access on that device.

Just enter your license key again on the new device — it's in your original Gumroad confirmation email. Access isn't tied to one device permanently, you just need to unlock it once per device.

It's a Premium-only tool: submit your own written answer to a Writing exercise, and get structured feedback generated by AI — strengths, areas to improve, and specific suggestions. It's formative feedback to help you improve, not an official grade or certification.

Every active Premium member gets 40 corrections per month, included in the membership. Unused corrections don't carry over — the count resets at the start of each calendar month.

Yes — you can buy extra credit packs (20 corrections for $2.50) anytime. Purchased credits never expire and carry over indefinitely, separate from your monthly 40.

Every level, A1 through C2, on any Writing exercise that has it enabled — not just C2.

Where a specific ENBB guide exists for an exercise, the AI grades against that guide specifically — not generic conventions from elsewhere. If a Writing page has no specific ENBB guide, the AI uses general writing knowledge, but always checks that your answer actually addresses the question asked.

It's entirely your choice to use this feature — nobody requires it. When you do, your submission is relayed directly to Anthropic (the company behind the AI model we use) to generate the feedback; that's necessary for the feature to work. We don't store, log, or read it ourselves — it never sits on our own systems.

We built this because we can't personally review every student's writing 24/7, and this gives you something available anytime. See our Privacy Policy for details.

Use the Contact form and describe the issue — a broken file, a download link that isn't working, anything unexpected. We read every message and respond as soon as we can. If it's a payment or refund issue specifically, check our refund policy above first — it explains what's covered.

No — Reading Packs are text-based: the reading, practice sections, and answer key, all in one PDF. If you're looking for audio practice, check out the free Listening section on the site — it has audio, transcripts, and exercises for every level.

You're welcome to send us material you've created. Sending it doesn't guarantee it gets published — everything goes through a review process, and we only publish what fits the site and meets our quality standards. If we do publish it, we're not able to offer payment at this time, but we'll gladly credit you as the author.

Since our Contact form doesn't support file uploads, please share it as a Google Drive link. We don't open links from other file-sharing services, and we ignore spammy or suspicious links entirely.