Bot: Hello! I am HelpBot. How can I help you today?
Customer: My parcel is late. It should come on Tuesday.
Bot: I am glad you are happy with your parcel!
Customer: No, my parcel is LATE.
Bot: I understand. Would you like to buy a new parcel?
Customer: No! I want to know where my parcel is.
Bot: Please write your order number.
Customer: 55 21 87.
Bot: I cannot find "55 21 87 dot". Please try again.
Customer: There is no dot! Can I speak to a person?
Bot: Of course! You are number 14 in the line. Your waiting time is about 40 minutes.
Customer: Wonderful. I will make some tea.
Fiction note: All people, places and events in this dialogue are fictional.