Put kind words, one or two suggestions, a reason, encouragement, and an offer of help in a clear order.
What is it for?
Learn how to reply to a friend's problem with kind advice, a reason, and an offer to help.
What you need to know
- Start by showing that you understand your friend's problem.
- Give one or two useful suggestions.
- Use because to explain why your advice may help.
- Add kind words to help your friend feel better.
- Offer help and invite your friend to reply.
1. Put your ideas in a clear order
A good reply has five simple parts. Start with kind words. Then give advice and a reason. Next, encourage your friend. Finally, offer help.
You do not need a long message. Keep each part short and clear.
- Start: show that you care.
- Advice: suggest one or two actions.
- Reason: explain why they may help.
- Encouragement: help your friend feel more confident.
- Offer: ask how you can help.
2. Choose the right advice words
Use should to give advice. It says that something is a good idea.
Use could to suggest one possible action. It gives your friend a choice.
Use Why don't you ...? to make a friendly suggestion.
Must is stronger than should. It often sounds like an order. Use it only when something is necessary.
- You should ... gives advice.
- You could ... offers a possible choice.
- Why don't you ...? suggests an action.
- You must ... expresses a strong need or rule.
3. Give a reason, but keep it short
Give one or two pieces of advice. Too many suggestions can confuse your friend.
Use because to explain your idea. Your friend can then understand why it may help.
- Choose advice that fits the problem.
- Add because and a simple reason.
- Do not give ten different suggestions.
- Use a new sentence for each idea when needed.
4. Sound friendly, not bossy
Your friend may feel worried or sad. Use kind words and a calm tone.
Avoid words that sound angry or critical. You are helping, not telling your friend what to do.
- Use words such as Don't worry and You can do it.
- Ask a friendly question when it fits.
- Offer help with Can I help you ...?
- Finish with Let me know how it goes.
How to do it, step by step
- Start with kind words about your friend's problem.
- Give one or two pieces of advice.
- Explain your advice with because.
- Encourage your friend with a positive sentence.
- Offer help or ask your friend to tell you what happens.
Formulas and key language
| Use it for | Example | Another example |
|---|---|---|
| I'm sorry you're ... | I'm sorry you're worried. | I'm sorry you're having a hard day. |
| You should + base verb | You should ask your teacher. | You should practise every day. |
| You could + base verb | You could study with a friend. | You could make a short list. |
| Why don't you + base verb? | Why don't you talk to your teacher? | Why don't you try again tomorrow? |
| It's a good idea to + base verb | It's a good idea to plan your day. | It's a good idea to ask for help. |
| You can ... because ... | You can practise because you have time tonight. | You can ask Ana because she knows the school. |
| Don't worry. You can ... | Don't worry. You can learn these words. | Don't worry. You can make new friends. |
| Can I help you ...? | Can I help you study? | Can I help you with your bag? |
| Let me know how it goes. | Let me know how your exam goes. | Let me know how your first day goes. |
Model text
Common mistakes
Plan it, then check it
Plan
- Write down your friend's problem in a few words.
- Choose one or two helpful actions.
- Add a reason with because.
- Choose kind words and an offer of help.
Check
- Did I start with kind words?
- Did I give only one or two suggestions?
- Did I explain at least one suggestion?
- Did I encourage my friend?
- Did I offer help or ask for a reply?
Practice
Choose the best reply for each problem.
Put the words in the correct order.
Write the missing word or words in each gap.
Correct the one mistake in each sentence.
Now write
Your friend writes: I'm nervous about my first day at a new school. Write a friendly reply with two pieces of advice. Give a reason for at least one suggestion. Encourage your friend and offer help.
Word bank
Sentence starters
- I'm sorry you're ...
- You should ...
- You could ...
- This may help because ...
- Don't worry. You can ...
- Can I help you ...?