Dear Sir or Madam, I am writing to complain about flight AB 204 from Madrid to Dublin on 3 March. The flight was delayed by seven hours. I received only a meal voucher worth six euros, and my suitcase did not arrive until two days later. During this time, I had to buy clothes for an important conference. I enclose the receipts, which total 142 euros. I would also like to ask about compensation under European rules for delays of more than three hours. I look forward to your reply. Yours faithfully, Martin Hollis
Dear Mr Hollis, Thank you for contacting Altair Airways. We sincerely apologise for any inconvenience you may have experienced. Please be assured that your comfort is our highest priority. As a valued customer, we would like to offer you a travel voucher worth thirty euros for your next flight. We hope to welcome you on board again soon. Kind regards, Customer Care Team
Fiction note: All people, places and events in this text are fictional.