Dear Resident of Willow Lane,
Thank you for your recent communication regarding the temporary non-service of Route 14.
At Riverside Buses, we pride ourselves on a culture of listening. We have noted that, between 3 March and 11 April, a number of passengers experienced what some have characterised as a "gap in provision". We are aware that perceptions of reliability may, in certain circumstances, have varied.
Please be assured that all concerns have been taken seriously. Mistakes, if any, have been identified, and learning has taken place. We regret that you feel the service has fallen short of expectations. It is our sincere aim to ensure that expectations and services are, in future, as closely aligned as possible.
Route 14 has been the subject of a thorough review, the outcome of which will be shared at the appropriate time. In the meantime, we would remind passengers that the timetable is an indication of intent and not a guarantee of arrival.
We thank you for your patience, which has been exemplary.
Yours sincerely,
Gordon Hargreaves Director of Customer Delight
Fiction note: All people, places and events in this text are fictional.