Customer: Hi. I'd like to return this jacket, please.
Assistant: Of course. Do you have the receipt?
Customer: I'm afraid not. I lost it, but I bought it here two weeks ago.
Assistant: Without a receipt, I can only offer a voucher, not a refund.
Customer: Hmm. Look, it's too small and I haven't worn it. The tag is still on.
Assistant: I understand, but the policy is the policy.
Customer: Could you check the system? I paid by card. The date should be there.
Assistant: Ah, that's possible. Can I see the card?
Customer: Here. It ends in 4821.
Assistant: Found it! The 14th of October, a blue jacket, 89 euros. That's your purchase.
Customer: Great!
Assistant: Then I can refund the money to your card. It will take three days.
Customer: Wonderful. Thank you for being flexible.
Assistant: Next time, take a photo of your receipt with your phone.
Fiction note: All people, places and events in this dialogue are fictional.